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Located on W Highway 74 in Indian Trail

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Located on W Highway 74 in Indian Trail

Home » The Staff

The Staff

Our exceptional, friendly staff is our greatest asset. They are excited about what they do and they care personally about getting the best results for our patients.

Our receptionists will try to accommodate your busy schedule by finding appointments that suit your needs.

Jessica

Jessica Caballero

Optometric Technician

Jessica is a Certified Paraoptometric Technician and Scribe, and a linchpin as essential as our fabulous doctors! She has been a part of the Premier team since “the beginning” in 2010 and is extremely knowledgeable regarding all aspects of the office. Not only does she understand the importance of each position and protocol within the office, but she deeply cares about the patient experience.

She began her journey in the eye care field as front desk staff in 2004, where her passion to assist patients and doctors led her to learn more skills. Jessica has completed all three levels of paraoptometric certification and wants to continue growing her vast knowledge in the field.

Jessica was born in Mexico City and is fluent in Spanish. She’s also our resident daredevil! Jessica enjoys music, traveling and spends most of her time with her two children and family.

 

 

Heidi

Heidi Edwards

Office Manager

Meet our office manager, Heidi Edwards. Heidi has been involved in optometry since 2010. Heidi began here optometric career in 2010 as a patient representative and has since developed a wide variety of skill sets allowing her to oversee and maintain clinical function as a whole. Heidi has an extensive background in office management, specifically in private practice. Heidi goes above and beyond to cultivate a positive healthcare experience for patients and a comfortable work environment for our staff. Outside of clinical responsibilities, Heidi enjoys spending time with her husband and two dogs, and browsing through any Mustang car show she can find.

 

 

alyx

Alyx Hildreth

Optometric Technician

Alyx Hildreth is our optometric technician and optometric scribe. Alyx preforms preliminary testing procedures on patients for our optometrists and collects a variety of data throughout the exam process. She loves building interpersonal relationships with patients and strives to deliver an overall positive clinical experience. Alyx graduated from UNC Charlotte in 2016 with a B.A. in health communications. She is passionate about winning over the hearts of people, patients and coworkers. Her lighthearted disposition and quick wit keeps our days in clinic fun and enjoyable. Out of office, she is enjoying life as a newlywed as she just recently purchased her first home in Peachland North Carolina. She is a follower of Jesus and a coffee enthusiast. She enjoys all things health and wellness, fishing, and traveling to new places.

 

 

heather

Heather Thompson

Front Desk

Heather is our patient care coordinator, insurance verification specialist and contact lens ordering guru. Knowledgeable and efficient, she takes generous care to make sure things are done right. She graduated from Pensacola Christian College with a degree in Medical Secretarial. She has over 10 years of experience as an administrative assistant and is certified in medical billing and coding. Heather joined the Premier family in October 2017, and quickly expanded her knowledge of the practice, while bringing new streamlined ideas to our team.

Heather is a native to Charlotte who enjoys spending time with her husband, children and dog. She is passionate about healthy living and is an active hiker. She also loves to teach Zumba at her church.

 

 

Tracey

Tracy Tucker

Optician

Tracy Tucker, our optician, has been in the eye care field since 2007. After working for several years as a optometric technician, she grew in her adoration for the field and decided it was time for a change in her daily responsibilities. Tracy joined Premier Family Eye Care in 2012 as our optician. She is passionate about helping patients find that perfect pair of glasses, increasing their confidence and vision all the while. When not helping patients find that perfect pair of glasses, she enjoys spending time with her family and sharing her love of Jesus Christ with others through a variety of ministries she is actively involved in through her church.

 

 

Sarah

Sarah Williams

Front Desk

Sarah is our newest team member at Premier Family Eye Care, but she’s certainly not new to providing excellent patient care! With an extensive background in administration and office management, she is dedicated to patient satisfaction. Serving as a patient representative at our front desk, Sarah can easily handle any task to ensure a wonderful experience for our patients. Sarah and her husband, Andrew, live in Midland and are joyously expecting their first child. She is an avid reader and podcast listener in her quiet time, but loves hosting family and friends in her home for parties of any kind. Cultivating a rich life centered around the love of Jesus, she believes strongly in the power of laughter and vulnerability, and aims to never stop learning.