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Located on W Highway 74 in Indian Trail


Located on W Highway 74 in Indian Trail

Home » The Staff

The Staff

Our exceptional, friendly staff is our greatest asset. They are excited about what they do and they care personally about getting the best results for our patients.

Our receptionists will try to accommodate your busy schedule by finding appointments that suit your needs.


Jessica Caballero

Optometric Technician

Jessica is a Certified Paraoptometric Technician and Scribe, and a linchpin as essential as our fabulous doctors! She has been a part of the Premier team since “the beginning” in 2010 and is extremely knowledgeable regarding all aspects of the office. Not only does she understand the importance of each position and protocol within the office, but she deeply cares about the patient experience.

She began her journey in the eye care field as front desk staff in 2004, where her passion to assist patients and doctors led her to learn more skills. Jessica has completed all three levels of paraoptometric certification and wants to continue growing her vast knowledge in the field.

Jessica was born in Mexico City and is fluent in Spanish. She’s also our resident daredevil! Jessica enjoys music, traveling and spends most of her time with her two children and family.




Heidi Edwards

Office Manager

Meet our office manager, Heidi Edwards. Heidi has been involved in optometry since 2010. Heidi began here optometric career in 2010 as a patient representative and has since developed a wide variety of skill sets allowing her to oversee and maintain clinical function as a whole. Heidi has an extensive background in office management, specifically in private practice. Heidi goes above and beyond to cultivate a positive healthcare experience for patients and a comfortable work environment for our staff. Outside of clinical responsibilities, Heidi enjoys spending time with her husband and two dogs, and browsing through any Mustang car show she can find.




Alyx Hildreth

Optometric Technician

Meet Alyx Hildreth—our optometry office assistant. Alyx joined Premier in 2017 as a technician. Since joining our family, Alyx has grown in her adoration for eye care as well as her enthusiasm to learn more about the practice. Alyx’s responsibilities are modified daily to better meet the needs of our patients and our clinic as a whole. During your office visit, Alyx can be found performing preliminary testing, scribing for our doctors, working with our new contact lens wearers, overseeing medications prescribed by our doctors, or in optical working alongside Tracy. Alyx also oversees some of our social media channels for marketing purposes. Her favorite part of the job is building interpersonal relationships with patients and being surrounded by coworkers that have in time, turned into friends. She strives to deliver an overall positive clinical experience. Alyx graduated from UNC Charlotte in 2016 with a B.A. in health communications. She is passionate about winning over the hearts of people, patients, and coworkers. Her lighthearted disposition and quick wit keep our days in clinic fun and enjoyable. She is a follower of Jesus and a coffee enthusiast. She enjoys all things health and wellness, reading, and traveling to new places with her husband.




Heather Thompson

Front Desk

Heather is our patient care coordinator, insurance verification specialist and contact lens ordering guru. Knowledgeable and efficient, she takes generous care to make sure things are done right. She graduated from Pensacola Christian College with a degree in Medical Secretarial. She has over 10 years of experience as an administrative assistant and is certified in medical billing and coding. Heather joined the Premier family in October 2017, and quickly expanded her knowledge of the practice, while bringing new streamlined ideas to our team.

Heather is a native to Charlotte who enjoys spending time with her husband, children and dog. She is passionate about healthy living and is an active hiker. She also loves to teach Zumba at her church.




Gina Shumaker

Front Desk

Meet Gina, our patient representative! Gina is our newest team member but one of the first people to greet you with a smiling face here in office. Gina has been in the eye care field since 2010 with the majority of her tenure working as an ophthalmic technician. Not only does Gina work diligently to coordinate with our outside vendors and make referrals, but her clinical experience makes her skilled at answering triage questions for our patients. Gina is married and has three kids, one of which has four paws and a tail that wags! Out of office, Gina loves reading, traveling and spending time with her family. Most of Gina’s family time consists of supporting her son at his travel basketball games and her daughter, cheering!


Tracy Tucker


Tracy Tucker, our optician, has been in the eye care field since 2007. After working for several years as a optometric technician, she grew in her adoration for the field and decided it was time for a change in her daily responsibilities. Tracy joined Premier Family Eye Care in 2012 as our optician. She is passionate about helping patients find that perfect pair of glasses, increasing their confidence and vision all the while. When not helping patients find that perfect pair of glasses, she enjoys spending time with her family and sharing her love of Jesus Christ with others through a variety of ministries she is actively involved in through her church.




Brittney Presson

Optometric Technician

Meet Brittney! In her role as optometric technician, and scribe she is an integral part of testing and preparing our patients for the doctors. Her favorite part of the job is getting to know each patient and helping them with any needs they may have. Outside of the office she is actively involved in leading her church youth group, which she says keeps on her toes, and young at heart. She loves spending time with her family, spoiling her niece, and her two dogs. Brittney is also a travel bug and jumps at any opportunity to explore new places.